We recognize that the privacy of your personal information is important to you. Unless you directly give us consent to do otherwise, we will only collect and use your personal information as set out below. We abide by the National Privacy Principles contained in the Privacy Act 1988.
This Privacy Policy outlines how we will handle and manage personal information we collect about you. This Privacy Policy also applies to your use of our website. By providing your personal information to us and by using our website, you consent to the collection of your personal information and its use and disclosure in accordance with this Privacy Policy.
What information do we collect?
We may collect certain types of personal information from you. Personal information is any information that can be used to identify you and may include details such as name, address, telephone numbers (including your mobile phone number), date of birth, gender, occupation and email address. We also collect transaction details relating to your purchases from us and any preferences you select as well as other personal information you disclose to us in communications between us and you.
Why we collect personal information and consequences of not providing it to us
Generally, we collect personal information about customers to provide a range of products and services, to meet our obligations to you and to enable us to conduct our business.
If you do not want to supply requested personal information, we may be delayed or prevented from finalising your purchase or satisfying your request or enquiry.
How do we collect and hold your personal information?
We may collect personal information in a number of ways including:
• When you contact us with an enquiry;
• Through our website or our mobile site when you:
• Subscribe to the newsletter
• Through any social media platform upon which you engage with us.
Generally, personal information is collected directly from you at the time you make a purchase, register as a member through our website or when you have other dealings with us. In some instances, we may collect personal information about you from someone else.
How do we use your personal information?
We collect your personal information to keep you up to date with any important changes to our website including our products and services, to notify you of special events, promotions and offers that may be of interest to you (including by email, mail and SMS), to send you our newsletter, to respond to your queries and to help us manage and enhance its products and services.
Sharing information with third parties
We do not sell or trade your personal information with third parties for their marketing purposes without your consent.
We may however disclose your personal information to:
• service providers or persons who perform functions on our behalf, for example, mailing services, distribution services, IT services, data analysis, research, advertising or consultancy services;
• organizations who are involved in a competition run us
• law enforcement agencies in relation to a suspected breach of any law;
• our professional advisers;
• regulatory authorities;
• anyone else to whom you authorize us to disclose it.
How can I access my personal information?
Under the Privacy Act 1988, you have a right to seek access to information which we hold about you. You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date. While we take all reasonable precautions to ensure that your personal information is complete and up to date, please notify us of any changes or errors in your personal information held by us.
How secure is your personal information?
We take all reasonable steps to maintain the security and integrity of your personal information and to protect your personal information from misuse, interference and loss and unauthorized access, modification or disclosure.
Online ordering security
Our websites use “cookies” – small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our websites and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. Cookies may eliminate the need to repeatedly enter the same information, enabling us to improve the content, reliability and functionality of our websites, evaluate the effectiveness of advertising and track usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. You may experience a loss of functionality as a result of configuring your web browser not to accept cookies.
Links to other websites
Sometimes our website or mobile site may contain a link to third party websites. We are not responsible for the content or material contained in, or obtained through, any third-party website or for the privacy practices of the third-party website. We suggest that you review the privacy policy of each website or mobile site that you visit.
Changes to this Privacy Policy
This is our current Privacy Policy outlining our personal information management practices. This Privacy Policy replaces any other privacy policy published by us to date. We may vary this policy at any time. If any changes to these policies occur, we will notify our customers by updating this section of our website.